Raasta Travels ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect when you visit raastatravels.com or plan a trip with us, how we use it and the choices you have.
1. Information we collect
- Details you share with us: your name, phone or WhatsApp number, email address, travel dates, destinations, number of travellers and preferences, when you use our enquiry form, WhatsApp, phone or email.
- Booking information: when you book, we may need traveller names, ages, ID or passport details and photographs for hotel, flight and visa bookings.
- Payment information: details needed to record your payment. We do not collect or store card numbers on this website.
- Technical data: standard information sent by your browser, such as IP address, browser type, device and pages visited, which our hosting provider records in server logs.
2. How we use your information
- To reply to your enquiry and send you a quote.
- To make and manage your bookings with hotels, airlines, transport providers and other suppliers.
- To help with visa applications and travel documents.
- To support you before and during your trip.
- To send offers and updates, only with your consent. You can opt out at any time.
- To keep accounting records and meet legal and regulatory obligations.
3. Sharing your information
We do not sell your personal information. We share it only:
- With suppliers needed to deliver your trip, such as hotels, airlines, transport operators, local guides, insurers and visa authorities.
- With service providers who help us run our business, such as website hosting.
- When required by law, or to protect our rights and prevent fraud.
4. Cookies and third-party services
This website uses only the cookies needed for it to work. It loads fonts from Google Fonts, shows posts from our Instagram page using Instagram's official embed, and our WhatsApp buttons open WhatsApp. Both are run by Meta. The Instagram posts load only when you scroll to them. These services may receive technical data such as your IP address under their own privacy policies. You can manage cookies through your browser settings.
5. How long we keep your information
We keep personal information only as long as needed to handle your enquiry or booking, and for as long as the law requires us to keep business and accounting records.
6. Data security
We use reasonable security measures to protect your information from unauthorised access, change or disclosure. However, no method of sending or storing data online is completely secure.
7. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
- Ask what personal information we hold about you and how we use it.
- Ask us to correct, update or delete it.
- Withdraw your consent, including for marketing messages.
- Raise a concern with us using the contact details below.
8. Links to other websites
Our website links to other sites, such as Google and WhatsApp. We are not responsible for their privacy practices and encourage you to read their policies.
9. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
10. Contact us
For questions or requests about your personal information, contact us:
- Email: info@raastatravels.com
- Phone and WhatsApp: +91 62807 29231 or +91 97791 20971
- Location: Raasta Travels, Chandigarh, India